Here’s What a Great CX Environment Looks Like – and What You Need to Do

Over the past few weeks, we’ve looked at the customer experience from a few vantage points. We’ve clarified the difference between the customer journey, customer service, and the customer experience(CX). The most important point to note is that CX is inclusive of many parts. And it reflects how customers, patients, and citizens perceive every step, engagement, and outcome.


Source: The Qmatic Blog