Providing an excellent patient experience goes far beyond how well your caregivers treat physical ailments. It engages the entire patient journey – beginning with the information a potential patient finds online before deciding to book an appointment through how successfully the provider prevents a medical relapse, and including every physical, emotional, and environmental detail in between. Understanding the data points that exist at each of these steps is fundamental to the longevity and success of healthcare providers.

Source: The Qmatic Blog