The main problem that patient face while waiting is uncertainty. Patients often don’t know is how long the wait will be or what to do. That uncertainty can damage the patient experience. A great patient experience is based on the healthcare providers ability to deliver a clear, fair and obvious process for managing needs, expectations and perceptions. Among hospital leaders, 84% rank patient experience as a top priority and say that communication is important to the experience. Patients agree – 83% say that better communication between patients and caregivers should be a priority.
Source: The Qmatic Blog