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Customer experience trends in retail banking

Customer experience trends in retail banking

I talk to clients in the banking sector on a daily basis, and I am often asked to share observations to trends within customer experience. We operate in 120 countries and things may be different in different parts of the world but many things are the same. Therefore I...
Five tips to increase the usage of Mobile Ticket

Five tips to increase the usage of Mobile Ticket

The need for virtual queuing has been on the rise since the start of the Covid-19 pandemic. However, even aside from the pandemic, virtual queuing seems to be the way forward as it provides flexibility, comfort, and convenience for customers. Source: The Qmatic...
How to reduce wait times in government offices

How to reduce wait times in government offices

Most government offices around the world are faced with the twin challenges of strained resources and outdated systems. Combined, these two problems often cause inefficient operation and service delivery, which is reflected in the long wait times that customers have...