News
How to improve the working environment for service providers
Working as a service provider can be stressful. Numerous walk-in customers, long queues, and unhappy customers can increase the frustrations for employees. In this article, we will share tips on how you can improve the working environment for your staff. Source: The...
How to optimize customer journey with business intelligence
As a service provider, it’s important to optimize your operations continuously. Collecting the right data is the first step, and there are great opportunities to reduce queue times, enhance the customer experience and identify areas of improvement. This article will...
Smart appointments: Collecting data to improve appointment management
With a smart appointment scheduling system, you can collect data from each touchpoint in the customer journey and process it to get insights for continuous improvement. This article aims to explain which data to collect and how to improve your organization with...
Why and how to increase appointments
In this article, I’ll describe the difference between walk-ins and appointments. Also, I’ll share my view on why you want to increase the number of appointments and how to succeed with it. In the end, you can download a guide...
What are the benefits of eLearning for employees?
Employees need training to effectively use tools at work, and so, it’s become increasingly common to find product suppliers offer eLearning courses to help customers and their employees use products to their full potential. Unlike other training methods, the advantage...
Efficient queue management: What to keep in your reopening plan
During the pandemic, many service providers implemented measures to streamline the visitor journey. Now, as facilities open up, it’s time to decide what implementations to retain in your reopening plan. This article aims to describe why appointment scheduling...
Five key benefits of eLearning for businesses
Creating an effective learning and development strategy can contribute significantly to the success of your business. Unlike conventional teaching methods, eLearning is a convenient, flexible and cost-effective option for training your employees. Source: The Qmatic...
How to reduce no-show rates: 5 practical tips
Every time a visitor doesn’t show up at the appointed time, your preparation and administration work are wasted. In this article, I’ll explain why you want to reduce your no-show rates and how you can succeed with it. In the end, you can download a guide to learn more...Effective scheduling: Advanced features to improve your appointment management
Today, most service providers enable appointment scheduling for visitors. But the way organizations manage appointments varies. In this article, I’ll describe some features which will streamline your scheduling process regardless of your industry or size. Source: The...