The Loyalty Imperative: How BI Strengthens Relationships and Profit

Fact: Retaining a customer costs roughly seven times less than attracting a new one.[1]

Fact:  Improving customer retention rates among the right customers can improve profits by up to 95%.[2]

Fact:  Most organizations notice customer churn rates about six months past the point when they actually failed the customer.[3]

Source: The Qmatic Blog