The Loyalty Imperative: How BI Strengthens Relationships and Profit
Fact: Retaining a customer costs roughly seven times less than attracting a new one.[1]
Fact: Improving customer retention rates among the right customers can improve profits by up to 95%.[2]
Fact: Most organizations notice customer churn rates about six months past the point when they actually failed the customer.[3]
Source: The Qmatic Blog