The main hurdles to investing in journey management – and the benefits when you overcome them
For healthcare, demands on workers and facilities are often exceptionally high, and patience for delays are often low. To ease the pressure, it’s only right that people have all the tools they can get to help make the experience better for everyone. In our recent survey of over 600 healthcare and public services decision makers across the globe, 61% of people surveyed believed patients are complaining more about waiting or queuing than just a year ago, while 71% believe they are busier than a year ago. It’s no surprise then, that 80% of the people we surveyed would be interested in seeing what’s possible through patient journey management.
Source: The Qmatic Blog