Why Omnichannel Banking Matters Now More Than Ever

In 2015, the banking industry reached a tipping point. The number of people using mobile banking applications surpassed the number of customers still going to their local branch to take care of their regular needs. Likely as a consequence of the growing number of new digital banking users, the number of bank branches in the U.S. dropped from nearly 100,000 branches to about 93,000 branches. (1)


Source: The Qmatic Blog