Pre-Arrival
What We Do
Schedule customers by appointment booking (Remote Check- In ™)
Guiding people by mobile customer visit apps
Value
Reduced waiting time on site
Easier for customers to reach your facility
Controlled/predictable customer flow
Customer traffic is matched with staff skills/availability
Better utilization of resources
Schedule Virtual Meetings Via “TEAMS”
Let customers wait anywhere
with Mobile Ticket
Empower end-customers by allowing them to queue virtually using their phone, eliminating the pain of waiting. CXM’s mobile ticket solution enables customers to get in line before arriving at the branch/store. It also allows customer at the location to select a mobile ticket, giving them the flexibility to wait where ever they desire while still being able to monitor their place in line.
Anyone with a smartphone and a web browser can access the mobile ticket – there is no need to download yet another app. If you are looking for a ticketless system this is the ultimate solution!
Have meetings via “Teams” Zoom etc Allow customers to meet remotely with staff”
Arrival
Arrive Virtually when needed
What We Do
Identify customer
Identify customer needs
Guide customer
Announcements- on signage and tickets
Value
Segmentation of customers
Control of customer flow
Positive customer experience
Informed & prepared customer
Reduced waiting time
Guide customers more accurately
Queueing & Waiting
What We Do
Guide & direct customer
Match information on signage with customer profile
Alarms on exceeded service levels
Value
Fair and ordered queuing
Reduced actual and perceived waiting time
Lower stress levels for customers and staff
A prepared customers due to information given
Customers at the location can select a mobile ticket, giving them the flexibility to wait where ever they desire while still being able to monitor their place in line.
Anyone with a smartphone and a web browser can access the mobile ticket – there is no need to download yet another app. If you are looking for a ticketless system this is the ultimate solution!
Wait anywhere you wish Or arrival Virtually for a Web Meeting
Serving
What We Do
All necessary information is available at employees’ fingertips
Guide/call customers
Transfer customers
Measure service levels
Alarms and alerts on exceeded service levels
Value
Managed customer flow
Controlled calling sequence
Prepared staff
Increased processing capacity
Provide profile of customers’ service and needs, and plot trends in service requests
Match staff skills and customer needs
Empower your employees with Mobile Connect
Orchestra Connect and Solo Connect are smart business apps that gets employees out from behind a counter and onto the service floor, to attend to customers more directly and relationally. The result is higher customer satisfaction scores, more productivity, and a happier team.
With the single interface, team members can manage walk-ins, maintain awareness of waiting customers, customers currently being served, and upcoming visits. They can also tap into useful business analytics like services delivered and outcomes. Using a smart Bluetooth button, the user can perform a host of tasks (e.g., calling the next customer in the queue or ending a visit) simply by pushing the button without having to take their mobile phone out of their pocket.
Post Serving
What We Do
Customer survey to obtain qualitative data on customer perception
Store customer information with each visit
Generate statistics
Value
Receive customer feedback
Increased understanding of customers’ perception
Improvement based on feedback
Managing
What We Do
Capture data
Create and communicate reports
Generate dashboards
Generate alerts & alarms
Analyze data
Value
Benchmark sites, departments, staff members
Enables immediate action
Multi-site capability
Real time and historical data
Optimized staff utilization
Schedule A Demo & See What
CXM Can Do For You!
