With our Customer Experience Management Solutions, we help our clients engage and interact with their customers from the very first touch point.
We gather information around the customer journey and help create brand value from improved customer experiences.
By creating a seamless customer journey from online channels through to face-to-face meetings, we enhance the customer experience and strengthen our clients’ brands.
Embedded / No PC
De-Centralised / Local
Server or Cloud
Centralised / Enterprise
Customer Journey Technology
I am empowered
feeling that I am in control and have a choice of who I can see when I want to
I understand the process
feeling that I have not been forgotten; feeling that I am known and valued and treated fairly
I feel trust
feeling that I get to meet a skilled person that knows me and my needs
I am informed
feeling of where I am in the process and when I will be served. Helping med take informed decision.
I feel listened to
feeling that I can provide feedback – immediately. They listen to me.
» Guaranteed service times
» Allows for freedom and flexibility
» Reduced actual/perceived waiting times
» Improved customer experience
» Reduced stress levels
» Better communication with customers
» Improved productivity
» Quick access to customer history
» Automation of business rules
» Consistent service levels
» Increased throughput
» Real time information and alarms
» Optimize customer capacity
» Better manage workforce
» Manage peak hours
» Fraud prevention