The best financial experiences help customers and employees engage and achieve their goals in a pleasant environment.
Smart operational tools help employees personalize each interaction
Safer queuing with
Interested in virtual queuing? Download our virtual queuing guide to learn more.
Banking by Appointment
Make it fast and easy for customers to schedule in-branch or Virtual appointments
- Internet and location-based mobile applications enable the customer to find a branch, schedule an appointment, and prepare for the appointment before arriving on site
How to improve the banking customer journey
Customers' journeys in banking can be difficult to follow, especially in the quickly changing landscape of retail banking. But staying close to the customer at every stage of the customer journey is key to driving business and keeping customers satisfied.
Customer Flow Re-Imagined
Let customers wait anywhere with Mobile Ticket Give your customers the ability to access your services without having to physically wait in line. Qmatic’s virtual queuing system enables customers to wait anywhere, monitoring their progress in real time, and receiving notifications when it’s their turn to be served. As customers can wait remotely, you can implement safe queuing and social distancing on the premises.
Every step in the journey from online to onsite is integrated, with the capability of generating valuable analytics. You have everything you need – in the palm of your hand.
Let customers wait anywhere with Mobile Ticket
From online and mobile to the In-store experience, Qmatic makes sure brands have the right tools and insights to understand, anticipate,