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Pool of resources: How to improve appointment management
Managing multiple appointments has always been a complex challenge for service providers. For many years, we at Qmatic have identified and removed friction from the appointment process. In this article, I’ll explain an important feature that will make it...
The importance of stability and safety in a COVID-19 vaccine scheduling solution
When you decide to put part of your vaccination operation in the hands of an external software provider, you need a reliable system. This article will describe the importance of stability and safety of a COVID-19 scheduling solution from a software developers’...
Why and how to choose a COVID-19 vaccine scheduling solution?
Currently, in my role as a Healthcare Practice Lead, my focus is on implementing COVID-19 vaccine scheduling solutions. The ability to have a real impact on lives through our solutions is something I take a lot of pride in, and in this article, I’ll clarify why...What is a COVID-19 vaccine scheduling solution?
As a patient flow management specialist, my job is to help our clients improve their patient and staff experience by using patient flow management techniques. In this article, I’ll describe what a COVID-19 vaccination scheduling solution is and how it fulfills...
Arrival management: Moving visitors from online to an in-person visit
In this article, I describe what arrival management is and how you can use it to move your visitors seamlessly from an online experience to an in-person visit. At the end of the article, you can download a guide about appointment management where you can learn even...
Patient flow management tips for vaccination programs
Many countries have started administering COVID-19 vaccines for the priority groups, and soon this will be extended to the rest of the population. Many vaccine providers are dealing with a large number of people every day. As well as making sure everything goes...
Digital customer experience: Tips to improve services and satisfaction
This year has shown service providers the importance of not only embracing, but also adapting and innovating digital solutions to improve their services and stay ahead in in the game. While many have started to offer digital solutions, improving digital customer...
What is a customer journey map?
The customer journey map (CJM) is a design thinking tool, a method to develop innovation that focuses on people in order to overcome challenges and meet needs. It allows you to visualize each of the stages of the customer journey on a map; from when a person discovers...
What is the customer journey?
The customer journey is the path that a customer walks, between the different touchpoints and interactions with an organization. When we talk about the customer journey the central focus is on the customer. Do we know who they are? How they behave? What are their...